Shipping Policy
At Artessia.com, we strive to ensure your shopping experience is seamless from checkout to delivery. Here’s everything you need to know about our shipping process.
Shipping Areas
We currently offer shipping to all locations within the UAE, with a primary focus on Dubai. Unfortunately, we do not offer international shipping at this time.
Shipping Costs
Shipping is free on all orders within Dubai. For customers outside of Dubai but within the UAE, shipping costs may apply depending on your location. You will be informed of any charges at checkout.
Delivery Times
We aim to process and dispatch your orders promptly. Once your order is placed, you can expect the following delivery times:
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Dubai Residents: Estimated delivery time is 9-12 days from the order date.
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Other UAE Locations: Delivery times vary by location and will be provided during checkout.
Order Tracking
Once your order has been dispatched, we will send you a confirmation email with tracking details. You can use this information to monitor the progress of your delivery.
Delayed or Missing Orders
While we aim to ensure timely delivery, there may be occasional delays due to external factors. If your order is delayed beyond the estimated delivery time, please contact our customer support team. If your package is lost in transit, we will work diligently with the carrier to locate it or issue a replacement.
Incorrect or Incomplete Addresses
Please ensure all shipping information is accurate before finalizing your order. Artessia.com is not responsible for packages sent to incorrect or incomplete addresses provided by customers. If you notice an error in your shipping details after placing an order, contact us immediately, and we will do our best to assist.
Contact Us
If you have any questions about our shipping policy or need help with your order, feel free to reach out to our support team via our Contact Us page or WhatsApp.
