Returns & Exchanges Policy

Returns & Exchanges Policy

At Artessia.com, we strive to ensure you are completely satisfied with your purchase.

10-Day Return Policy
You have 10 days from the date of receipt to request a refund for any item purchased from Artessia.com. Refunds will only be issued if the product was damaged during shipping or transportation. To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging.

How to Return an Item
1. Contact Us: Before returning an item, please contact our Customer Support team via [insert contact method, e.g., email or phone number] to initiate the return process.
2. Package Your Item: Carefully package the item, including all original packaging and materials.
3. Ship the Item: Send the package to the address provided by our Customer Support team. Please note that the cost of return shipping is the responsibility of the customer.

Refunds
Once we receive and inspect the returned item, we will notify you of the status of your refund. If approved, a credit will automatically be applied to your original method of payment. Please note that shipping costs are non-refundable.

Exchanges
If you need to exchange an item, please contact our Customer Support team to facilitate the process. Exchanges are subject to product availability.

Important Notes
- Items must be returned in their original condition, with all tags and packaging intact.
- We reserve the right to refuse a return if the item shows signs of wear or damage.
- Please keep your proof of postage until your return has been processed.

For any questions or further assistance, please do not hesitate to contact our Customer Support team. Your satisfaction is our priority at Artessia.com.