Frequently Asked Questions
Q: Do you offer international shipping?
A: Yes, we ship internationally but most of our delivery is in the UAE. Delivery times vary depending on your location. For more details, visit our Shipping Policy page.
Q: How long does shipping take?
A: Delivery times depend on your location and the shipping method chosen at checkout. Typically, orders are delivered within 9-13 days. You will receive a tracking number once your order has been shipped.
Q: Will I have to pay customs duties or taxes?
A: No, you don't have to pay tax under the current UAE laws if you're ordering under 1000 Dirham. However, for orders over 1000 Dirham, a 5% tax will be applied due to customs regulations. The courier will notify you before or on the delivery.
Q: What is your return policy?
A: We offer a 14-day return policy on most items. If you are not completely satisfied with your purchase, you can return it for a refund or exchange. Ensure the items are in their original condition and packaging.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, contact our customer service team with your order details. They will provide you with instructions on how to proceed.
Q: Are there any items that cannot be returned?
A: Custom-made items, sale items, and gift cards are non-returnable. Refer to our Return Policy for a complete list of non-returnable items.
Q: How do I track my order?
A: Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on the carrier's website. If you have any issues or questions about tracking your order, please contact our customer service team for assistance.
Q: How can I place an order on Artessia.com?
A: Placing an order on Artessia.com is simple. Browse our collections, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.
Q: What payment methods are accepted?
A: We accept various payment methods including major credit/debit cards, PayPal, Bitcoin, Ethereum, and other secure payment options. All transactions are processed securely to protect your information.
Q: Can I modify or cancel my order after placing it?
A: To modify or cancel your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but note that orders already shipped cannot be modified or canceled.
Q: What happens if my payment is declined?
A: If your payment is declined, we will attempt to process the payment again. If it continues to decline, we will contact you via email to resolve the issue. Please ensure your payment information is up-to-date and accurate to avoid any delays.
Q: Do you offer layaways or financing options?
A: Yes, we offer layaway plans for most of our products. You can choose Klarna and Tabby as our third-party providers for the payment installment options. Please contact our customer support team at decorlove@artessia.com for more information on our layaway policies.
Q: How can I contact customer support?
A: You can reach our customer support team via email at decorlove@artessia.com or through our live chat feature on the website, via our contact form or by calling our toll-free number. We are here to assist you with any questions or concerns.
Q: Do you offer a loyalty program?
A: Yes, we have a loyalty program where you can earn points for every purchase and redeem them for discounts on future orders. Join our loyalty program to enjoy exclusive benefits and rewards.
Q: How do I know if the product I want is in stock?
A: We strive to maintain accurate inventory levels. However, sometimes stock levels may be incorrect. If you are unsure about the availability of a product, please contact our customer support team at decorlove@artessia.com. We will check the stock level for you and provide an update.
Q: How do I get a discount or promo code?
A: We regularly offer promotions and discounts. To stay updated, sign up for our newsletter on our website. You can also follow us on social media platforms where we often post exclusive offers. If you have any questions about a specific promo code, please contact our customer support team at decorlove@artessia.com.
